Animal Hospital of Maple Valley - Maple Valley, Washington

Anna W.

All of the staff are amazing. Thorough and thoughtful and incredibly kind. We switched to this vet when our dog was sick and the vet we had been going to was not responding to our concerns. When we called Animal Hospital of Maple Valley they got us in right away, figured out what was wrong and prescribed meds that solved our dog’s issues. We recently had to say goodbye to our beloved cat and they walked us through the process with so much care and compassion it felt like we were family. Cannot recommend highly enough.

Sandra C.

Animal Hospital of Maple Valley is fantastic!
Even though I love 23 minutes away I rather go here than anywhere else. I've known Doctor Ashley Austin for quite some time even before she started her own practice. I trust her with my cats because she is very knowledgeable, very caring & loving with my cat's. She truly is a genuine sweet person that really cares for the animals well-being, and would do anything she can to truly help your pet.

The staff here is also very knowledgeable and very sweet and kind. I would also like to mention that the prices here are very reasonable and affordable Then other veterinarians around my area in Renton & Kent. I really do love bringing my cat's here and I will never go anywhere else.

Thank you Doctor Ashley Austin for always being so kind, lovely and awesome!

Ana B.

We have been coming here for a couple years now and have recommended this place to my sister who brings her dog from downtown Seattle to this practice. The office staff have always been very friendly and quick to respond. Our baby got sick and is now dealing with a lifelong illness that was quickly diagnosed by Dr. Bruce, who also coordinated Hugo’s hospital transfer when he needed 24/7 monitoring. She was continuously in contact with us to provide updates and reassurance . Through the frequent checkups we have to have, both Dr. Bruce and Dr. Lord have been extremely patient and compassionate in helping us navigate this challenging journey. When we left messages with the front desk, after a long busy day, we have always gotten a call back from the doctors even though it’s after the office has closed and I am sure they are exhausted. This is more than just basic care, this is going above and beyond to assure you are taken care of. We appreciate how thorough they have been in ensuring Hugo is getting the best possible care, from calling other providers/hospitals to consulting with their own team members, it really shows how much they care. Thank you for the kindness you have shown not only to Hugo but us as well.

Vinaya C.

my pup was spayed here and had the most delightful experience! the staff was quick to respond to any questions I had and refill her medication as needed. They gave my pup all the love and cuddles post her surgery! I would rate 6 stars if I could!

Pete A.

Our regular vet sure let us down regarding out cat. We came to this vet and they are outstanding and super friendly. George is doing much better. We will be going here from now on. Thank you so much!!

Edith G.

I’ve been going to this veterinary for 4 years and most of my time I have spent it waiting or on hold. Their employees fail to get prescriptions to Costco. It’s been a disappointing experience.

Is response to the owners comment:
To clarify, I reached out four times to initiate the prescription request. The employee I spoke with assured me that they would forward the necessary information to Costco. I then waited the requested 48 hours for both prescriptions to be filled. However, upon arriving at Costco’s busy pharmacy two days later, I was informed they had not received the order.

The Costco pharmacy team was very helpful and promptly sent the request for approval. I called back to follow up and was placed on hold again. When I eventually spoke with your employee, they acknowledged the oversight and expedited the request. Unfortunately, only one of the two prescriptions I requested was filled, which is understandably frustrating.

It also would have been helpful if the different ways to communicate with your team had been shared with me; however, none of that information was provided.

Additionally, the your passive-aggressive responses to my review and to those of other former clients come across as highly unprofessional. It’s disappointing to see such reactions to valid feedback from customers.

Gregory W.

We have been taking our Labs here since the day we brought them home. Unexpectedly we had to say goodbye to our sweet 7 year old Shelby yesterday. Dr Austin and her staff were amazing through the process and helped our sweet girl gain her wings and run free. Thank you for the compassion Dr Austin and staff.

Brendon C.

Twice now in 6 weeks I have canceled appointments because our dogs died. Both times I called just before appointments to give them an update and see if I should consider an emergency vet or if they could get me in any earlier. Both occasions I was told oh no worries, just keep them hydrated and we will have a vet call you to confirm everything. I never received said calls, followed all instructions and now both my dogs are dead 6 weeks apart. One was 12 years old and just stopped breathing, the other was a 12 week old puppy that went limp and died in the car on the way to the emergency vet. I have always given them the benefit of the doubt but feel as if I have wasted a ton of money and lost two pets because of there lack of compassion and simple follow through. I am not saying my dogs would have lived, im saying that the advice I was given led me to not act when I should have trusted my gut, atleast they both would have had a chance. Without going into more detail I can confirm the on both occasions the emergency vet has questioned advice we were given and has now strongly recommended we never return to this facility. I question if they even provided the right care and advice for the first dog we lost 2 years ago. This has been the most horrendous experience. The employees are nice, the decision making is questionable and the ownership should be fined for operating with such disregard and lack of training in this facility. They have made it very clear it is all about squeezing whatever penny they can out of this place at all costs!