Burien Veterinary Hospital - Burien, Washington

Gary O.

Just had to put our cat, Fluff down after 3 months with diabetes. Dr. Whitty and the entire staff were great in helping us care for Fluff through this difficult time. They would often call us after hours to discuss Fluffs condition and health, and give us direction on next steps with him. We highly recommend this place and thank everyone there for their hard work, caring, and diligence.

Brian

Fair and transparent pricing, great Vets, not rushed, great support staff, fast appointments. What is not to love?
We have taken a kitten and puppy to this vet. They have exceeded expectations every time.

Retromama

Very disappointed in their business tactics. Made an appointment that is currently 3 weeks out. Noticed a $78.50 charge from them in my account. Called to ask what the charge was about and they told me it was for my appointment. I said I wanted to cancel the appointment as yesterday I found out I’m going to have to put my dog down tomorrow. They are still charging me!! Bad Business!! Even cancelling an appointment weeks in advance you still get charged! So basically they are getting a double payment now for that appointment slot. How many other double payments are they managing to get with this horribly unfair business tactic they have going DON’T TAKE YOUR ANIMAL HERE!!

Jim B.

My family has been taking cats and dogs here for 50 years. My pets are the most important things in my life and I’m very particular about who I trust with their health. Dr. Le is very knowledgeable but also very understanding. They might not be the cheapest vet, but I don’t want to take my dogs to the cheapest vet. Cheap vets can be very costly in the long run. Their prices are fair, about average. I wish healthcare for humans was as good and affordable as the care my furry family received at Burien Veterinary.

emcbabe

Crazy! FYI: I called to make an appointment and was informed there's a non-refundable fee of $70 if I should cancel. Who runs a business this way? I should have told them I charge a dollar a minute for every minute I might have to sit in the waiting room. Or maybe I should charge sick students $70 for not coming to school!

Doug G.

We became acquainted with this office after adopting a kitten from Burien CARES which included a free checkup for him at BVH.

We were treated wonderfully when we made an unscheduled visit with our old friend Jake. The staff were friendly and set us up in a room to wait for the doctor to see us. Jake was well-advanced in years (we never really knew how old he was, but at least 13) and was not doing well despite our efforts to nurse him back to health after a sudden downturn in his condition. We knew the probable outcome of the visit would be having him put down, which is what happened. Having been through this several times before, I can only praise all the staff for their compassion for us and Jake at that difficult time. Even nicer was the hand-written condolences card from the doctor we received in the mail.

The fees were what I was expecting for the services: reasonable. No unneeded services suggested or advised. Friendly, accommodating staff. Segregated entries for canine and feline patients.

We have a new vet for our feline and canine companions.

Jane H.

I recently had to make the difficult decision to put my dog to sleep. Dr. Whitty and her staff were so incredibly kind and supportive to both me and my dog. Afterwards, she sent a card to me, and the note was exactly what I needed to soothe my sadness. Thank you Dr. Whitty!

Joe M.

We recently moved to the Burien area from Lynnwood. Our dog had her first series of injections and she needed her second series. I called the Burien Veterinary Hospital a few weeks in advance to set up an appointment. During that initial call the receptionist specifically asked me the name of her prior Vet in Lynnwood so I provided that information.

They emailed me a couple of times, called me, and left a voicemail a couple of days before her appointment to “confirm” with a lengthy message. I returned the call and asked their receptionist if they were able to obtain her last records from her prior Vet. She said “no”. I also asked her if I could get an estimate of the cost of her visit. She said “you can get the estimate at the the time of her appointment”. I was so annoyed that I called back and cancelled her appointment. They exerted the effort to call and email me for confirmation of her appointment but made no effort to contact her prior Vet for her records. If they would have done so, they could have had her prior records and could have given me an estimate as to the cost of the visit. Very unprofessional.

Any Veterinarian office who makes the slightest effort will gain more stars automatically. Pathetic.