Care Center Dayton - Centerville, Ohio

Gemini B.

This is hard for me to write this. But February 21 we took one of our cats obsidian to the Clayton animal hospital because he wasn’t peeling. Turns out he had a blockage. So they were worried that he was going to make it overnight he they cared for him because they aren’t 24/7 and also said if he didn’t get better we would’ve had to go to care center anyway. So we just decided to rush him out to care center to get treatment we thought we was giving our buddy the best possible care. So we get there they quoted us for 24 hours 36 and 48 we asked questions about if the 24 hours is effective because that’s the only one we could scramble up the money for. Which was $1,995 just for them to start treating him. So Saturday February 22 they were keeping us updated and saying he’s doing fine he ate for them and all this stuff so when it came close to the time to pick him up now all of sudden they just now run his blood test and seen his kidney levels were very high. So they said he would have to stay again for another 24hours which was another $1,000+ dollars that we didn’t have we struggled to pay for the first treatment. So we ask for another 12 hours which would’ve been the 36 they quoted us for and they said that was realistic he needs to be there another 24hours and they needed the money before continuing treatment . So we went to get him. But before they handed him over to us they make us/ people sign a form saying they can’t be held responsible if anything happens to your pet since you refuse treatment. But it’s like we got what treatment we could afford and it shouldn’t be a issue to take your pet somewhere else that’s cheaper. So then later that night into Sunday he got worse he wouldn’t move eat drink anything but they claimed he did it for them and they didn’t give him any antibiotics talking about no infection showed up but how when y’all said his kidney function was still off. So we couldn’t get him to a vet again until Monday because vets are closed Sunday . We took him back to the Clayton animal hospital in the 24th which I wish I would’ve just kept him there Friday 21. But he’s heart rate was slow and kidneys took a hit and his bladder started to expand because he couldn’t pee. So they got him in started treatment. So we left and called them around 5pm to check on him they said they were able to get some urine out but it had mucus in it. So they were doing another catheter. About 5:40pm they called and said he wasn’t going to make it. He had blood clots from care center poking him with all those catheters and since he never got antibiotics he’s kidney infection spread fast. So we was left no choice but to put him down. These people don’t care they all about money they don’t work with people they don’t have any type of payment plans or anything just want people to give them all their money at once before they do anything to your pet. I’ve also seen similar stories. These people are heartless and don’t care about you or your pets they are just money hungry and show no type of compassion or sympathy towards people who have to struggle on getting money to pay for care. I also feel like they give people animals something before they leave their care so they don’t make it afterwards. Because how can you force someone to sign a paper to pick up your animal and saying they can’t be held responsible for your pet after they leave because you denied care. But people don’t deny care people simply can’t afford it and they know this. They are just evil people who just looking for a check. As long as it’s not them they don’t care what so ever. Overall we scrambled up almost $3000 to try and save him and he still dies after they lied and said he was doing fine until we wanted to pick him up.

Jacquie A.

Our elderly pittie who was already sick with cancer took a downturn on NYE. We brought her to Care Center for emergency euthanasia 😭. We called ahead of time and they already had a wonderful room set up for her upon our arrival 20 minutes later, with a couch, chocolate treats, and blankets. Everyone on staff from Reception to the Veterinarian were so kind and gentle. They helped her cross the rainbow bridge peacefully, painlessly, and surrounded by her favorite people. Thank you ALL for your kindness during an incredibly painful time.

Martin K.

My cat had not been acting like her usual self so I opted to take her to Care Center. Due to her very unstable condition, they were able to bring her back to diagnostics and treatment immediately after speaking with reception. It appears that if a pet is in very unstable condition they are able to see them very quickly.

All of the staff I encountered, which in my case were primarily Dr. Taylor, as well as Megan, Erin, Hannah, and many others, were incredibly compassionate, understanding, and helpful. Especially when it came to answering any questions and helping me understand my cats condition.

Although my cat later passed at a different facility, all of the care my cat received was top-notch and I would most definitely recommend this location for your pets emergency healthcare.

Noreen B.

Our collie, Ginger, was seen twice over the first weekend of November for emergency services. And then on that first Monday for Internal Med consult and eventual decision that no pet owner ever wants to have to make.🥲. The entire staff we saw - from the intake techs to the ER docs and specialist were incredibly kind, gentle, and honest about Ginger’s issues. And once the decision was made, they were incredibly kind and gentle with our dear baby girl. And to top it off later we received a card with handwritten notes from all the staff that cared for Ginger. We were so appreciative. Never hesitate to take your beloved pets to Dayton Care Center.

Jo S.

Care Center of Dayton saved my little Leonard's life. After a freak accident, he needed major emergency surgery immediately. Dr. Swanson did absolutely AMAZING on the surgery, Dr. Biggs was one of the most caring people I've ever met, and every nurse & assistant loved Leonard as if he was their own. They made me feel so cared for and Leonard so valued, even amongst all of the additional chaos that an ER vet has. They made sure to update me as much as possible, through phone calls and through photos. Care Center saved his life, which in-turn saved mine. I am forever indebted to them & their care.

Samantha S.

We had to make an emergency trip this past week with our cat Minion. The staff was so wonderful and immediately got him back to be seen. The vet was very informative in going through all options to make the best decision. While it was not an option we had hoped for the staff was so caring and compassionate. They allowed us as much time as we wanted for goodbyes. I would highly recommend!

Selene S.

I usually don’t leave such negative reviews but this place just wastes your time and money. I hate to say it because I had such good care when my cat passed away in 2018. I live an hour away and my sweet Orange boy was breathing hard. It was on Sunday so the only place open was here. Filled out the electronic paperwork and on the way they ask for my eta. When we get there we have to wait for a tech to get him. We waited awhile then finally they took him back. They said they would call me when it was time so we went and got some food. Came back and was still waiting. We waited there for 5 hours just for them to tell me basically nothing. They eventually was like yeah we need to run X-rays but it runs you $400. Luckily my friends remember how much our vet charges and told us if he’s good we will follow up at our vets on Monday. My poor boy was just in the back the whole time without while I was worried to death! They didn’t even have in the room with the doctor. This feels very impersonal. I like having my baby there because I don’t know if this is the last I’ll see him. The doctor left after we denied the expensive X-ray (which yeah they should be more but not 4x more also it was going to be another 1-2 hour wait for the results). The tech was like yeah I could be asthma that they would give him a breathe test (which usually they don’t do % like humans but breaths per minute) before we left. He said it was at 97% but played it off that it was bad? But then was like it’s good but not good? Not very clear. They gave me gabapentin for anxiety and pain? Not a steroid for asthma?

Basically I took him to his vet and was done in less than hour. I called as soon as they opened up they squeezed us right in. I stayed with him the whole time (other than the X-ray). They gave him a steroid and we left. I don’t think I’ll take my pets back unless they are dying or a big emergency.!

Betty H.

We took our Ringo in feeling he had a UTI. They quickly diagnosed him as something more dire. The veterinarians kept us well informed, the staff we encountered obviously loved the animals and their jobs. Ringo's care was exceptional. Although his outcome was not as we had hoped or expected, I cannot say enough good things about taking him to the Care Center.
We are forever grateful... ❤️🐾