Town East-Galloway Animal Clinic - Mesquite, Texas

Brenda R.

Actualmente llevo a mis mini schnauzer Frodo (10 años) y Luna quien es una cachorrita de dos meses y ya empezaron sus citas al veterinario, nos atiende la Dra Betancourt y puedo decir que siempre me han recibido amablemente, ya somos clientes desde hace aproximadamente 3 años, antes me ayudaron con mi Lola quién falleció en Noviembre pasado, siempre tuvo cuidados medicos muy certeros y se fué por problemas propios de su edad (13 años) , la Dra Betancourt me ayudo a saber siempre en que etapa llevaba su problema cardiaco y haciéndome saber cuando ya se iba acercando su tiempo de partir, todas las chicas y Dres que me llegaron a ayudar sé que hicieron lo mejor para ella e incluso este pasado Viernes que lleve a Luna a su primer chequeo una de las asistentes me preguntó si mi corazón estaba lleno nuevamente (para mi sorpresa me reconoció ya que no muy frecuentemente me ha atendido y lo hizo mientras ella y muchas de las chicas saludaban y apapachaban con halagos y besitos a Luna) agradezco mucho sus palabras, me enterneció enormemente y por supuesto que recomiendo este lugar.

Mary H.

Absolutely love this place and Dr. Chelly and Dr. Joe Quinn are the greatest!! We have four dogs and they are family. Drs. Chelly and Joe and the whole staff are wonderful with our dogs and treat them with such care and compassion...like one of their own. The clinic is an hour away for me (one way) so it is not necessarily easy or convenient, but I trust their expertise, skill, and guidance that the drive is worth it!

Toni C.

I would never go there ever again. I kept thinking about writing this review, but hadn't because it is devastating to think about it. However, I think others should know. What made me think about it was that I had to have a cat euthanized because she was dying of a genetic disease, polycystic kidney disease Katy atrial Animal Hospital helped me with that, and they were wonderful.

This review is about experiences I had with Town East in 2021. I had a 15 year old cat who was diagnosed with small cell intestinal lymphoma in 2019. I was taking her to Animal Diagnostic Clinic for chemo. However in October 2020, the chemo began to fail. There is no cure for it. Chemo was to buy more time for her. By January 2021, I was fairly sure it was time to help her with Euthanasia. She was suffering. But, it is hard... really hard. In October 2020, I had called Town East to get information on it. The lady who answered the phone was very nice.

January 2021, I made an appointment with Town East. I wanted them to examine her and let me know if they thought it was time for euthanasia. I had forwarded all of her medical records regarding her lymphoma and treatment along with an explatoon of the purpose of the appointment. I was sure she would be euthanized during that appointment. It was very obvious that she was dying and suffering.

I was early to the appointment. They came to my car to get her, and I could not even go in wearing a mask and with proof of COVID vaccinations.

I was waiting for the call saying they agreed that it was time to euthanize her.

However I received a very disturbing call from Dr. Rodriguez who apparently had no idea why I brought my cat in. She basically was accusing me of animal sbuse. She kept telling me how underweight she was and that she could see her spine. That is natural with intestinal lymphoma and one of the reasons I had brought her there to be euthanized.

She then asked if I had considered her for testing for bowel disease. I told her my cat had small cell intestinal lymphoma. With an accusatory tone, she asked me how I knew that. I explained she had a biopsy of her small intestine. I explained her history with the lymphoma. She didn't seem to listen. I told her to read Misty's medical records I had provided. She still didn't listen. She had me check out over the phone and they brought me my dying cat. They had dewormed her without my permission. She did not have parasites and that alone could have killed her.

I complained to the owner and was promised that it would be different if I brought her back which I did and still she was not euthanized and still there was confusion.

It was hard enough to be losing my precious Misty and watch her suffering with her lymphoma. All of this horrible experience with Town East was very traumatic.

I made an appointment with Metro Paws. They let me come in with my cat. They examined her and said her abdomen was full of the lymphoma and asked me if I wanted euthanasia. I said yes, and they let me pet her until she died.

I will never forget how horrible Town East was to me when I was already devastated knowing it was time for my cat to be euthanized. They also caused my cat extra suffering.

Beck E.

Came here today with a puppy my mother and I found in the trash near our home- the folks here were amazing! They helped us best understand all of the options, did a test to make sure the pup was healthy, and helped us with options on how to treat worms when the results came in. I would highly recommend this clinic to anyone looking for help best caring for their animals or any that one might find!
Again, big thank you to this clinic, our family is very happy with our new adopted pup, and she is very happy to be home even if she does has to take meds for a bit.

Arlene C.

Our Saint Bernard went down and unable to walk. My daughter and I were unable to pick him up to move to the car. TE sent an employee to the house to help move him into the car and remove once at the vet. Unfortunately, after diagnosis we were unable to save him. They were very kind and gentle when he was euthanized and empathetic to my daughter during this emotional time.
Thank you to everyone at TE veterinary clinic.

Alicia F.

I was on my way to work when I saw a small kitten on the curb. Someone had thrown or hit this kitten. I scooped him up and came to the nearest clinic which was here. I was immediately greeted by someone at the desk who cared and was compassionate. She advised what my next steps were to help. I also was called by Dr Martinez several times to keep me updated on this Angel I had come across. Bree a tech there also called me and we came up with a plan. I just want to express my gratitude to everyone here. We all worked together to help this sweet baby who was given a hard life. As someone who sees the cruelty in this world first hand when it comes to animals I want to say this clinic is a soft sweet place who cares. Even though he couldn’t be saved (head trauma) I know he was loved and cared for and everyone there cared and was concerned. Can’t ask for more than that. Thank you all and I will definitely recommend you when given the chance. RIP Koa.

Ari

We’ve been coming here for awhile because this is the closest vet from us, and usually the veterinarians are awesome! But the rest of the staff? Not so much. There was this one girl in particular, younger, wears glasses, long hair, and she was awful to me and my mom. She gave us attitude when we asked questions, and acted like she did not want to be there or want to help. I’m disappointed. I love this place but it’s very unwelcoming, you would think the younger staff would be lovely, but she had the nastiest attitude I’ve ever seen. I do not like her and will not be coming if that’s how she and the staff will be towards us. Again, I’m disappointed and it really ruined our day.

E. R.

I have only brought my dog here twice but both times have been a very nice experience. I never step back into the rooms with my baby but she always comes out calm and happy and the services I request are completed so I hope she is treated well back there. The staff is very informative and friendly. I would love to continue bringing her here for quality care.