VCA Beltline East Animal Hospital - Sunnyvale, Texas

sae1019qtpie

I took my dog and cat here for years. Each time they were treated so well. Dr. Hardiman and Dr. Guevara are truly some of the most amazing people. Rascal always did well with Dr. Hardiman and Gentry Mae built such a bond with Dr. Guevara and all the staff. When it was time for both pets to pass on I was treated with such compassion by everyone. I appreciate everything that VCA has done for me. I’m going to miss them all so much.

Sharon A.

Don’t waste your money at a VCA facility!!!!!
My daughter’s dog had an ulcer in her eye. She had to take her to a different urgent care facility on a Sunday . She needed a serum to treat the ulcer.
A few days later, the serum left out of the fridge and we needed a new prescription. We came here to VCA Beltline on a Wednesday afternoon during normal office hours. The serum here was twice as much as it was at the UGENT care. Plus they charged for an exam we didn’t ask for. So for the services we were to receive at VCA Beltline East Animal Hospital would have paid twice what we paid at the urgent care animal hospital we took her to on Sunday.
Btw. Urgent care vet had amazing reviews.

Ashley H.

Had my female dog spayed months ago and she still bleeds. Stitches are still working out of her skin 5 months later and I still won't take my dog back here to be fixed properly. DO NOT TRUST THIS CLINIC, FIND SOMEONE THAT ACTUALLY CARES, and DOESNT LIE ABOUT PROCESSES OR EXPECTATIONS.

Erika V.

Pet parents of new patients be aware. If you want to use a "free first exam" coupon they offer, do NOT mention the slightest issue as little as a sneeze, otherwise the free coupon will be invalid they will consider it an illness and they will charge $133 for an exam, for something you can probably treat on your own, using home remedies. There's a ton of information online to help your animals with minor health issues. Ask other pet owners who've got alot of experience with your type of pet, for advice.
I mentioned my kitten had dry skin on his ears and they wanted to charge me $133! I refused and walked out. I got a little tub of Vaseline for $3 and he's doing great!!!

Scott K.

Had an appointment yesterday, my second time there at that location on Beltline in Sunnyvale. Horrible experience I had to tell the doctor take it easy and not be so rough when pulling on the hind legs of my dog. My dog growled at the doctor sure.sign indicator that she didn't like the doctor. I was the only one in the facility outside.of the staff and waited over 30 minutes for the doctor to come in. They took my dog in the back to clear her ears and she was crying when she came back to me. She wasn't crying before she left with the aide. I will not be returning don't appreciate the mistreatment that had given to my dog. The doctor didn't have the knowledge when being asked a question he said that he had to return. They use a scare tactic telling you that you need all these tests done when they're unnecessary. We take very great care of our dog and there no signs of irregular heartbeat or abdominal issues but wanted me to get this test done and that test done. I said no thank you not today. The loom on the doctors face was like how important is your animal that you cannot.provide this. Then tried to tell me that Blue Buffalo isn't a good dog food that Hill Science is better and to give my dog wet food versus dry. I said no my dog has only been fed dry food and will continue. I don't appreciate being challenged of what is considered important and what isn't by someone who knows nothing about me. I don't appreciate the fact that they couldn't clean my dogs ears in front of me due to my dog crying when she had come back. When I asked what happened the aide said she didn't know pushed my dog to me and told me to checkout. Definitely unprofessional between the doctor and staff.

Casey L.

I’m am blown away by the kindness that this staff and office provided to us during this hard time of putting our family dog down last minute. I believe her name was Misty, sorry if I got that wrong but, her words were so comforting from the first time I called her that morning to the last minutes with Penny. We have had to put a dog down before, and they sent us home with her in a bag. This office gave us our loved one in a small cardboard casket for burial, and even drew a heart where her head was laid. The vet explained every step in the process while comforting us, but let us take as much time as we needed with her during her last minutes.

Diana V.

I don’t appreciate the care my pets have received by the same dr. He was too rough with my senior dog during one appointment when checking him. The second time with my other pet (also a senior) he insinuated that we are neglectful. At least this is the message i received. Vets/drs should never assume one is being neglectful without knowing the background or what has been done outside VCA to help a pet for the better of the pets health. I am very disappointed with this visit and just wanted to leave.

James W.

Our senior dog was in need of care after having a seizure. We found VCA Beltline East when the vet we normally go to said they stay open later; we had never been there before. We arrived as a walk-in about two hours before their closing time and they welcomed us and our dog in. The entire staff we encountered was kind and considerate. After visiting with Dr. Nightengale, who laid out all of our options without being pushy one way or another, we made the difficult decision to put our dog down. Dr. Nightengale and the entire staff talked us through every step of what would happen. Payment was made quick and easy from the exam room so we would not have to go back to the lobby. They gave us as much time alone as we needed to say goodbye. We elected to be there with her as the procedure was performed. Dr. Nightengale was very respectful and kept us informed of what was happening as the drugs were administered. Afterward, the vet tech, whose name I missed, explained that she would bring our dog to our car for us(we elected to take her home for burial). The tech was also very respectful and considerate. She carefully placed our dog in a cardboard coffin of sorts, wrapped her in a baby blanket, and even wrote "Minnie" with a heart above where the dog's head was positioned so we would know without having to open the box. Upon leaving, a candle was lit in the front waiting room next to which was written "If this candle is lit someone is saying goodbye to their beloved pet."

Based on the compassion, caring, and respect we received, we will definitely be returning with our other dog. I can't thank the staff enough for all they did for our family during such a difficult time.