VCA Sandy Lake Animal Hospital - Coppell, Texas

Liliana E. L. M.

Muy buen lugar para llevar a tu mascota, excelente trato del personal para clientes y mascotas.

Aaron C.

We've been taking our dog and cat to VCA for a couple of years. The service has always been great and the staff is very knowledgeable. More than that, though, they treat our animals as if they're their own. This comes across during annual checkups, when concerns come up, and when they're boarded. Just this last week, our dog was boarded and they took the time to create this cute Christmas decoration using his paws. So cute! It's things like this that let us know our animals are in the best of hands.

Muskaan H.

I took my baby Luna here a while back, and at first, everything seemed great. The receptionist was kind and welcoming. But once we got into the exam room with the vet, things took a disturbing turn.

To calm Luna down, the vet hit her on the nose. I was shocked, and when I looked at her in disbelief, she told me I needed to “show her who’s in control.” Anyone who has adopted a cat knows that cats aren’t like that—you can train them, but you don’t discipline them. And you certainly don’t hit them.

After that experience, I immediately switched to Modern Animal, and they have never, ever laid a hand on Luna. Recently, she needed blood work and another test, but she became too stressed for one of them. Instead of forcing her, they told me to bring her back later when she felt more comfortable. Their kindness and patience have made all the difference.

Do not go to this place unless you want your cat “disciplined” by a terrible vet. Luna was traumatized after that incident, and I’m just grateful I was there to witness what kind of people they were before anything worse happened.

KAY M.

Dr. Alleman is truly a "cat whisperer", She held my cat Koozie like a baby and rubbed his stomach. Dr. Alleman made us both feel welcomed and calm. Does this look like a cat at the VET or just hanging out with friends

Sarah T.

I have had great experiences with this Animal Hospital! The numerous times I've been in the front staff have been kind and courteous as have Dr. Cowser and his associates. Dr.Cowser is extremely knowledgeable and very compassionate, I also love how he communicates my dogs needs and walks me step by step of medications.

My dog Harriet is so calm when coming to the office and loves coming in! Thanks so much VCA Sandy Lake!

Lauren O.

My family has taken our animals here for years. Our first animal here was the family dog that I grew up with, Bailey, who lived to be 18 or 19 years old. When the time came for the hard choice of having to put Bailey to sleep as she was no longer eating or taking water, every person that worked at VCA was so kind, empathetic and understanding of our grief. We were there with Bailey as a family when she was put to sleep. There was so much love and kindness that was in that room with us, not just from our family but from those people that had helped us take care of our dog through various battles for years. After a long time with no animals in the house, my mom had to take on another dog, Susanna-a goofy miniature schnauzer mix, because of the loss of a family member. Susanna made her remember why people have dogs in the first place, so then she decided to get a puppy, a very tiny, very rambunctious little maltipoo named Ruby. Ruby and Susanna are both patients at VCA, as well as the dog that I now have, Lulu-who I describe as my very hairy child. Every single person that works at VCA Sandy Lake, from the people at the front desk to the veterinarians, treat every animal that comes through those doors as they treat their own animals at home: with love, patience, and kindness. I won’t be taking Lulu anywhere else, and I can only hope that VCA will be taking care of her for another 20 years, just as they did with Bailey.

Greg G.

We have been taking our beloved dogs to VCA Sandy Lake for ~ 30 years for many different reasons. One of those reasons was today when our pup Tucker injured his foot/toenail. He was in a lot of pain, we drove over, he was seen within 5 minutes and returned to us 10 minutes later with problem solved, antibiotics in Aaron’s (Vet Manager) hand, all good to go. A warm welcoming, professional, efficient vet. Highly recommend.

Jenna V.

Updating again: My dog is still alive and doing well. Had I followed Dr. Cowser’s advice and not gotten a second opinion we would’ve put her down years ago. Multiple vets have confirmed her work ups good. She required treatment I was always willing to pay for and do, not dismissal.

It took me a long time to make enough peace to leave this review. The events I am referencing happened mainly Spring 2022. I became a client of this vet late Summer 2021. I was overall happy with their care until these events. I had mostly worked with Dr. Cowser who I am referencing. I always appreciated the office staff and their efforts to fit our dogs in the schedule when needed. In Spring 2022, one of our dachshunds started acting strange and was off balance and declining in health rapidly. Whether we’ve had the money or not, we’ve done the absolute best by our dogs and consent to any care they need. I spent a lot of money at this vet on both of my dachshunds in that less than a year.

I took our suddenly sick dachshund into this vet multiple times in a few weeks in spring 2022 trying to save her. She was only 11 at the time at small dogs often live until 16-18. She started acting strange and rapidly deteriorating despite all of her health tests from this vet coming up positive. I requested full blood work and Dr. Cowser kept telling me it essentially wasn’t worth it and wasn’t worth the money that all her other sugar level tests, exams, etc. were normal despite my willingness to have it done and paid for. They had her for a full day and confirmed she was “not herself” and experienced “seizure like” behavior and instead of running bloodwork he decided she had a brain tumor or cancer and there was nothing to be done. After they said there was essentially “nothing to be done,” we weren’t ready to put our dog down as she still responded to her name and seemed aware in her distress. I also took her to the emergency/specialty vet they recommended an in the near area and they were rude and unhelpful.

Despite his advice, we took her to a different emergency vet 30mins away in downtown Dallas. I would recommend them to anyone. They were able to relatively quickly diagnose she has a thyroid issue that requires daily calcium medication. We spent thousands in the emergency vet over a few days because she was essentially on deaths door. This dog now simply has to take 2 Tums (yes the same tums you take for heartburn) a day and a calcium medication. She is healthy and thriving. I am furious I almost put my dog down at his advice and near refusal to do blood work.

I found a different wonderful vet in the near area that was more affordable, cared more, and was willing to learn about my pet’s condition. I’d caution anyone to use this vet beyond the basics.

Update 10/27: I appreciate your response to my review and have given and even more detailed response via the provided email.