Heart and Soul Animal Urgent Care - Portland, Oregon

Chelsea F.

Our pup broke her nail really bad, and while Heart and Soul couldn't get us in the day it happened, we were able to schedule an appointment for 9am the next day. The staff was very sweet and kind with our dog. We left her in their care around 9:20, and got the call around 10:45 for her nail removal was successful, and we could pick her up at noon.
While our dog was groggy from the sedation, she is healing nicely. On top of it all the price wasn't too bad. We highly recommend Heart and Soul for any pet emergency!

Chloe C.

Fantastic team!!! Everyone who helped us was so kind. When every other urgent care vet told us they were too packed, Heart & Soul told us they could help. We were able to get in within a couple hours and they told us exactly what our kitty needed.

I will pay whatever I need to for my kitties to be healthy and safe. That being said, this isn't the cheapest place...
HOWEVER! When you consider you are paying for a literal urgent appointment with a staff of helpful & well-trained people, it makes sense. I don't agree with the reviews claiming this clinic is trying to just get you to pay for anything and everything. They sincerely care about the animals they're helping! If they think your pet needs something, well hell, your pet probably needs it!

Thank you!!!!! 💯💕🐱👍

Ann C.

Wish i wasn't writing this review but i feel thankful for the Dr and her support staff I think that I will be able to remember the Dr's face when she helped Noodlez my service dog for almost 8 years be released to the rainbow in the sky Noodlez until our souls meet again) he was my best friend he and I never spent even one night apart since i brought him home he literally went EVERYHERE with me my heart is broken and until our Souls meet again i know he's watching over me and making sure that I'm! I just lost both of my parents one day apart and they were my best friends as well I couldn't have asked for better help with making such a difficult decision if I could give 20 Stars I would I appreciate the compassion they stayed way late they sent me a condolences card they gave me a little paw print I highly recommend if you have to see a vet! Go hear!! I will go there thank you to all the staff during such a difficult time I never imagined that's how my day would end but it did and it sucks. Thank you again I appreciate what you did for me and Noodlez!!!!! 💔😢I hope that you especially the Dr what you did for us im still unable to stop crying everyday all day I'm just lost without him here even ss i type this hes just always here and I have to believe it will get easier as time goes by its just right now that seems impossible! 😭We planted a Memorial tree in the yard I went and picked it out I asked the nursery worker for a tree that looked like noodles and it looks like Noodlez and he used to be my helper when I would walk with my cane or walking stick and the tree is called a walking stick so it's perfect thank you again for all of your compassion!💚

Andrew W.

Heart and Soul took care of my injured cat on a Sunday morning along with a follow up visit for suture removal a couple weeks later. I was in a very difficult situation and they took care of it gracefully. They did an excellent job with my cat, the whole team was caring, clear, and efficient. Front desk, techs, and doctor... all positive experiences. Price was more than fair. I have no hesitation recommending this clinic to anyone needing pet care. We're lucky to have them nearby. My regular vet looked at the work they did afterwards and said it was done perfectly. Thank you!!!

Mollie L.

They were very kind to me and my cat, Max. He needed urgent care as he had discomfort and discharge in his ears. They figured out the diagnosis as quick as they could and loved my little boy. The 5 star is for their excellent communication.
Much Love,
Mollie And Max

Emily W.

Heart and Soul made our visit as positive as an urgent care vet trip can be! I couldn’t even get through to the urgent care facility recommended by my regular vet, but found Heart and Soul on google and they answered the phone quickly and jumped into action for us immediately. The reception staff, techs, and vet were very kind and communicative and made us confident that they had our pet’s best interest in mind. They provided detailed follow-up instructions and answered all of our questions thoroughly.
They also were transparent about costs and we found our bill to be very reasonable for veterinary urgent care. We are grateful for the kindness and expertise offered by Dr. Jackie and team.

Sarah B.

I lost my sweet boy Noodles a few days ago but this team did all they could. They rushed him in immediately but he was gone within minutes; as it tends to be with congestive heart failure and embolisms. The staff were empathetic but the vet still kept it real with me, which I really appreciated. They let me take my time to sit with his body and say my goodbyes; even long enough for my partner to make it in and say his goodbyes too.

I imagine working in this environment is hard and in many ways thankless, so I deeply appreciate how gently the staff handled the situation, and how quickly the acted for my boy.

Leslie M.

Buyer beware! They will try to make you spend all your money. I think your pet will get great care here, however, they will try to get you to take as many X-rays and tests that they can get you to agree to. The tech was very nice and treated my cat very nicely, but it's the doctor who was a problem. They do not care about your budget. Also, in my case, they told me they had an opening, come right away, then I had to wait for hours, was an all day affair. Which can be oK for emergencies, but DISHONEST on their part...just to get you in there. the doctor talked to me about pain and inflammation medications, I told him the 2 that I wanted and thought would be best for my pet, and they put all 3 in the bag and charged me. Had to then get a refund of the one I did not want which took more time and they behaved like they had never done a refund before. I was able to keep my bill to below $300 and they told me to never come back again. I'm pretty sure that hardly anyone walks out of this clinic for less than a $1000...is their goal. Just be warned!